Last update: 20.03.2020
In light of the outbreak of the corona virus (COVID-19) and government advise the following outline is the position of Pooch Paws & Katey Aldred and applies to all clients.
There are a vast selection of owners that use services including those in the more at risk group, please take a few minutes to read through this article.
Like many other small businesses this is a very worrying time but you can help by continuing your support. It will require some creativity and give and take whilst I attempt to deliver you the best training service I possibly can without compromising on quality.
If you owe subs then please remember to pay, some may feel like they will contact me in a month or two to get back into training..........I may not still be trading in a month or two if everyone follows the same method.Be honest. I know this is a difficult time, we are all in the same boat, and I am also in the 'vulnerable' category so have my health as well as my business to consider.
Help spread the #StayatHomeandTrain message to get others on board. Have you seen the members area? Please go over and take a look. Also please remember to follow Pooch Paws on social media and share as many posts as you can especially regarding the members area. This will be a really great asset in the coming weeks / months. Dog's still need entertainment, enrichment and training.
All owners are being asked to go over to Zoom and register for a FREE ACCOUNT. CLICK HERE!
All current clients will be given an opportunity to have a practice run prior to their scheduled class.
Class will be delivered at the normal time / the time you are signed up toMembers of PPDTC please access you private webpage HERE for some further instructions.
All classes will now be via ZoomSaturday Class
All classes will now be via Zoom
Owners that continue to attend virtual classes will be rewarded with some additional benefits that otherwise would be an optional paid extra to thank you for your support
Please ensure you inform Pooch Paws & Katey Aldred if you have been told to self-isolate or are being tested for the virus so a statement can be issued to other owners.
1-2-1 services: Your session will be via virtual coaching using Skype / Zoom meeting which will operate in real time for the session duration you were booked in, either 1hr or 1.5 hr. This will occur at the time your session should have taken place. If your session is on a Saturday it might be moved if Pooch Paws DTC is still operating, you will be contacted with an alternative date and time.
Classes: you will be offered the same service but at a reduced time of 15-minutes to go over content. Usually classes are non-refundable so this time will be used to guide you on the homework tasks you will miss for that week. It is hoped virtual classes will be recorded which can be made available to you to view.
Self Isolation:Services will be offered via Zoom meeting, Skype or video call.
Illness:Services will be offered via Zoom meeting, Skype or video call OR rescheduled dependant on the level of illness.
Hopefully this will not happen as it will have a very significant impact on the business.
It is imperative that all clients remain vigilant and thoughtful during this time to minimise disruption. The impact on small business during this virus could have very detrimental effects.
The future of the business relies on continued owner support in what will be the toughest year since being established in 2005. I hope Pooch Paws will still be trading after this pandemic with your support there is more hope that it will go on to celebrate a 16th year in business.
Keep visiting the social pages hitting like, resharing and commenting as this is a MASSIVE help
Where you are able please continue to support this small business
Keep checking your emails and phones to keep communication open
Follow advise and read any communication you are sent
If you have any questions please get in touch and also please use the resources provided within this post.
Thank you for your co-operation, Katey & the Pooch Paws Team.