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Terms & Conditions of Service
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Internet Privacy & Cookies Policy
This policy covers all data that is shared by a visitor with us whether directly via www.poochpaws.co.uk or via email. This policy been created by the internet marketing experts at Surge Digital on our behalf, and is occasionally updated by us so we suggest you re-review from time to time.
This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.
Certain businesses are required under the data protection act to have a data controller. For the purpose of the Data Protection Act 1998 our data controller is Katey Aldred and can be contacted via email by visiting www.poochpaws.co.uk/contact.html.
1. Information we collect In operating our Website we may collect and process the following data about you:
1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
1.3 Information provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers. Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website. We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website. Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website. For more information on cookies you can read the guidance at All About Cookies.
3. Use of your information The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.
4. Storing your personal data
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
5. Disclosing your information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.
6. Third party links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
7. Access to information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
8. Contacting us
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us by visiting www.poochpaws.co.uk/contact.html.
All dogs should be wearing a flat collar with the correct identification. No check chains are allowed. You need a normal trigger hook lead, no extendible leads. You can use a harness if you prefer as long as it is a good fit, but you still need to have a collar on your dog.
Clicker, suitable treats around 5mm in size. If you do not have a clicker they can be purchased for £4.
You must always remember your poo bags, and MUST always clean up after your dog. You can go ahead and bring a toy (or two).You can always bring a blanket for down time.
Most importantly, bring a smile and a positive attitude.
DOG TRAINING CLASS: When you book a course of classes you are paying for you spot. If you miss a week you have the details of what is going to be covered in your homework booklet. This should help to prevent you from falling behind. Before making a booking we always suggest to check the diary page to ensure you can attend the classes within your course.
BEHAVIOUR or ONE TO ONE SESSION: These are booked in advance. Services to be carried out at St.Olaves village hall are non refundable as you are booking a slot. Appointments MIGHT be able to be changed in special circumstances BUT must be arranged at least 72 hours prior to your appointment.
LOCATION BASED SERVICES: If you need to change a session you must contact us with 72 hours notice of Pooch Paws business hours or you will still be charged. If refunds are requested this can be carried out, minus a booking fee.
FEMALE IS IN SEASON: Unfortunately a dog in season cannot attend classes, it is unfair on the other dogs attending, and unfair on your dog.
MY DOG HAS SYMPTOMS OF AN ILLNESS: please do not attend if your dog is showing signs of being ill. If the symptoms are coughing or other potentially contagious illness please inform us.
SEEK VETERINARY ADVISE: If you are worried about your dog, or symptoms persist, you sould always seek veterinary advise.
Please keep your dog up to date with: Flea/Worm treatment - This is an easy treatment and can save a lot of irritability for dogs. Ear Mites - Please check that your dog's ear canals are clear and have no build up as ear mites are very contagious. All dogs attended St.Olaves village hall should be vaccinated, all puppies should have at least, had their 1st vaccinations. If they have only had a 1st vaccine they attend at your own risk. Proof of titre tests are accepted in the case of no vaccines.
Assessment and report = £180 for an approximately 1.5 hour visit on a maximum of 2 dogs per household. This is usually carried out at your home, except for cases of human aggression, this is to be carried out at a location at the discretion of the assessor. A written report will follow, and can be copied to the referring veterinary surgeon. Further telephone, and email support is provided for a further 12 weeks.
Follow up appointments: £90 per session, approximately 1.5 hours, location to be arranged according to treatment.
Package deals are available which qualify for a discount.
Cancellations & No shows: 72 hours of Pooch Paws Business hours notice is required if you need to cancel or change your appointment. Failure to do so will result in you being charged in full. This also applies for no show appointments. If appointments are cancelled more than twice you will be charged in full.
Weekend bookings are non-refundable.
Weekday bookings - Once payment has been made a 50% refund will be issued if requested 7 days prior to the appointment, if no work has been carried out, with an additional administration fee of £10.
If the appointment is cancelled less than 72hours prior to the appointment, no refund is available.
Refunds on Behaviour Packages: If no work has been carried out: Weekend bookings are non-refundable. Weekday bookings - Once payment has been made a 50% refund will be issued if requested 7 days prior to the appointment, if no work has been carried out, with an additional administration fee of £10. If the appointment is cancelled less than 72hours prior to the appointment, no refund is available. If work has been carried out: You will be charged the full price of the service you have had (for example £100 for the assessment), with an additional £10 administration fee. You will then be refunded the balance that is left from the fee you have paid.
All payment is required in full via PayPal.
Other payment options may be considered, by prior arrangement. Payment in full is always required pre or at the start of consultations.
CLASSES & ONE TO ONE TRAINING SESSIONS: Cancellation procedure as above applies. Once a course has started NO REFUND can be given. You are paying for your spot, wether you attend or not, non attendance cannot be transferred to another date. Class are at weekends on either Saturday or Sunday.
By booking through Pooch Paws you agree to these terms and conditions.
TRAVEL FEE: Outside of a 10 mile radius:£5 per 30 minutes of travel, plus 50pence per mile
HELP, PAYPAL ISN'T WORKING: Don't worry, this happens from time to time. You can either try refreshing your browser, come back later, or contact us. If you contact us we can send you an invoice for the service you require, you simply follow the instructions to pay
Acceptance of the service of 'Pooch Paws' constitutes acceptance of our policy and conditions of business. There will be no variation in the policy unless confirmed in writing.
All services are subject to availability.
Pooch Paws without hesitation will report any dog/pet that is being mistreated, neglected or abused immediately to the appropriate authorities which can take necessary action.
If a dog brings harm to another person/dog or damages property the owner is liable for the offence made. Under the 'Control of Dogs Order' (1992) all dogs must be wearing a suitable collar with the owners name and address inscribed either on a plate on the collar or on a tag attached to the collar. This is to be worn at all times in public places.
Aggressive or in appropriate behaviour from the owner may result in a cancellation of service, with no refund.
IMAGE & LIABILITY WAIVER FORMS: You may be asked to sign one of these
NO ADVERSIVE HANDLING OR TREATMENT WILL BE TOLERATED AT ANY
These forms will be required: IMAGE & LIABILITY WAIVER FORM, VETERINARY REFERRAL FORM BEHAVIOUR QUESTIONNAIRE:
This service is aimed at helping people to overcome behaviour problems they are experiencing, to train their dog or both.
Pooch Paws accepts no liability if any problems become worse or do not improve.
Pooch Paws can only guide and give advice; it is the owner's responsibility to enforce changes.
CLASSES - are non refundable. GROUP CLASSES - are not suitable for dogs with anxiety, or reactive issues to other dogs. No harsh handling to be carried out, no check chains, chain leads, or flexi leads.
Sessions booked for a weekend are carried out at St.Olaves village hall. Cases of human aggression are to be assessed at the hall.
Location based sessions can be carried out at your home, on a walk, or another suitable location. Location sessions are during day time hours on a weekday. Please check the booking page.
Assessment and treatments plans will be based upon qualified knowledge, current scientific theory and experience. Suggestions for behaviour management will be provided during the assessment and a full written report will be sent by post, email, or in person within approximately 14 days. A copy of the report will be sent to the referring veterinary surgeon, with personal information considered private or sensitive, excluded.
Canine behaviour therapy can be integral to identifying causes of behaviour problems, to then develop a treatment plan to overcome these issues. In some cases, causes may not be identifiable and treatment plans may not be as effective as desired. Whilst this is unusual, those seeking behaviour therapies should be aware of this possibility. Implementing treatment plans may produce desired results quickly; however, time and commitment is required. This should always be considered as often a behaviour problem has spent a significant amount of time developing, therefore your perception of treatment needs to reflect how long the issues have been manifesting for. Implementation remains, at all times, the responsibility of the owner. The pet’s wellbeing, welfare, and actions are also the responsibility of the owner
Behaviour reports and treatment plans are created according to the information provided by the owner, the information gleaned on assessment, and information provided by referring veterinary surgeons. In any case full co-operation from the owner, including full disclosure of any/all problems being experienced is needed. Withholding information can affect the plan, including withholding information regarding health matters. In any case advise to seek veterinary assistance may be given, which should be a priority for the owner.
PLEASE ENSURE YOU PROVIDE FULL DISCLOSURE IN ANY CASES REGARDING HUMAN AGGRESSION. IN THIS CASE SAFETY IS THE PRIORITY AND CAN NOT BE TAKEN LIGHTLY. FAILURE TO PROVIDE THIS INFORMATION MAY RESULT IN THE SERVICE BEING TERMINANTED, ESPECIALLY WITH LOW OWNER COMMUNICATION.
Only ONE voucher or discount code can be applied at any one time, and ony one per household
Discounts are vaild for 30 days from the date stated on the voucher
Voucher must be retained and given to Pooch Paws at the session
Vouchers and referrals with an offer of over 10% can only be applied to Behaviour Services
Discounts can only be applied to SERVICES, not to products (for example: clickers are not included)
All other T&Cs apply to any service with a discount applied
Cannot be used on Pooch Paws Members Club, or on Workshops which are under the value of £20